SEMINARS:

SKY’S THE LIMIT!
“Be a Hit & Have a Ball”

Seminar #1:  Customer Service for Champions

• Customer Service Ideas
• Introduction to Personality Styles
• The Importance of Attitude and Enthusiasm
• Dealing with Customer Behavior
• Listening
• Communications is Key For Good Customer Relations
• Additional Phone Usage Tips
• Do you have stress?

Seminar #2:  Communication for Champions

• Reasons Why Great Leaders Are Great Communicators
• The Ways We Communicate
• Why Communication is Crucial in Today’s Workplace
• Why Good Communicators Make Productive Meetings
• Communicating When Times Get Tough
• How Good Listening Skills are a Major Part of Successful Communicating
• How Well Do You Communicate With Yourself?
• The Important Role Integrity Plays in Communication
• How to Communicate With Different Personalities
• The Proper Way to Give Out Recognition
• Communication Techniques When Dealing With the 3 Phases of Purpose
• The Important Role Communication Plays in Dealing With Challenge
• Communication Within Your Team

Seminar #3:  Management for Winners

• 7 Keys to Supervising People
• 5 Roles and Functions of a Successful Team Leader
• How to Motivate People
• Decision-Making
• Goal-Setting
• Good Leaders Have High Self-Esteem and Know How to See It In Others
• Six Styles of Leadership
• Delegation
• Change
• Managing Stress
• Job Evaluation
• Conflict